Privacy Policy
Introduction
Floor Medix respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request services, submit forms, communicate with us, pay invoices, or opt in to receive SMS/text messages from Floor Medix.
By using this website, submitting information, making a payment, or communicating with Floor Medix, you agree to the practices described in this Privacy Policy.
Information We Collect
Floor Medix may collect personal information that you voluntarily provide to us, including your name, email address, phone number, billing address, service address, company name, invoice details, appointment details, project information, and any other information you submit through forms, email, phone calls, text messages, or other communications.
We may also collect payment-related information when you pay an invoice through our website. Online payments are processed by a trusted third-party payment processor, such as Stripe. Floor Medix does not store your full credit card number or complete payment card details on this website.
When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, date and time of access, referring website, and general usage information. This information may be collected through cookies, analytics tools, server logs, and similar technologies.
How We Use Information
Floor Medix may use the information we collect to provide services, respond to inquiries, prepare estimates, schedule appointments, send invoices, process payments, provide customer support, communicate about service updates, improve our website, maintain business records, prevent fraud, protect our legal rights, and comply with applicable laws.
We may also use your contact information to send service-related communications, including appointment reminders, estimate updates, invoice reminders, payment confirmations, review requests, and other messages related to your relationship with Floor Medix.
Payment Information
Payments made through this website are processed by secure third-party payment processors. Floor Medix may receive limited payment confirmation information, such as payment status, transaction amount, transaction date, billing details, and the last four digits of the payment card when provided by the payment processor.
Your payment information is handled according to the privacy policy, security standards, and terms of the third-party payment processor. Floor Medix is not responsible for the privacy or security practices of third-party payment processors, banks, card issuers, or other financial service providers.
SMS/Text Message Privacy
If you provide your mobile phone number to Floor Medix and opt in to receive SMS/text messages, we may use your phone number to send service-related text messages. These messages may include appointment reminders, scheduling updates, service notifications, estimate updates, invoice reminders, payment links, customer support messages, review requests, and related business communications.
Mobile opt-in data, SMS consent, and text messaging information will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.
We may share SMS-related information only with service providers that help us deliver text messages, manage customer communications, operate our business, or comply with legal requirements. These service providers are only permitted to use such information as needed to provide services to Floor Medix.
Consent to receive SMS/text messages is not a condition of purchasing goods or services from Floor Medix. Message frequency may vary. Message and data rates may apply. You may opt out of SMS/text messages at any time by replying STOP. For help, reply HELP or contact us directly through our website.
Sharing of Information
Floor Medix does not sell your personal information. We may share information only when necessary to operate our business, provide services, process payments, communicate with customers, comply with the law, or protect our rights.
We may share information with trusted third-party service providers, including payment processors, website hosting providers, email providers, SMS/text messaging providers, customer relationship management tools, scheduling tools, analytics providers, legal advisors, accounting professionals, and other vendors that help us operate our business.
We may also disclose information if required by law, court order, subpoena, legal process, law enforcement request, or when we believe disclosure is necessary to protect our rights, property, customers, employees, or the public.
If Floor Medix is involved in a business transaction, such as a merger, acquisition, sale of assets, restructuring, or transfer of ownership, customer information may be transferred as part of that transaction.
Cookies and Website Tracking
This website may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, and better understand how visitors use the site.
You may be able to disable cookies through your browser settings. However, disabling cookies may affect how certain parts of the website function.
Analytics and Advertising
Floor Medix may use analytics tools to understand website traffic, visitor behavior, and website performance. These tools may collect information such as pages visited, time spent on the website, device type, browser type, and general location information based on IP address.
If advertising or remarketing tools are used, third-party platforms may collect information through cookies or similar technologies. These third parties have their own privacy policies and practices.
Data Security
Floor Medix takes reasonable measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. This website uses SSL encryption and trusted third-party services to help protect information submitted through the website.
However, no website, internet transmission, payment system, email system, or electronic communication method can be guaranteed to be completely secure. By using this website or communicating with Floor Medix electronically, you acknowledge and accept these risks.
Data Retention
Floor Medix may retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, collect payments, enforce agreements, and operate our business.
Your Choices
You may contact Floor Medix to request that we update, correct, or delete certain personal information, subject to legal, billing, recordkeeping, and business requirements.
You may opt out of SMS/text messages by replying STOP to any text message from Floor Medix. You may also contact us directly to request help with communication preferences.
You may unsubscribe from marketing emails, if any, by using the unsubscribe link in the email or by contacting Floor Medix directly. Please note that even if you opt out of marketing communications, we may still send service-related or transaction-related communications, such as invoice, payment, appointment, or customer support messages.
Children’s Privacy
This website and Floor Medix services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete that information.
Links to Other Websites
This website may contain links to third-party websites. Floor Medix is not responsible for the privacy practices, security practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
No Guarantee
While Floor Medix makes reasonable efforts to protect personal information, we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed due to circumstances beyond our control, including unauthorized access, cyberattacks, system failures, or third-party service provider issues.
Changes to This Privacy Policy
Floor Medix may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of this website or Floor Medix services after changes are posted means you accept the updated Privacy Policy.
Contact Information
If you have questions about this Privacy Policy, your personal information, SMS/text message consent, invoices, payments, or this website, please contact us.
